Refund policy

At Srietti, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure a smooth shopping experience. Please review our return guidelines below.

1. Eligibility for Returns

  • Items must be returned within 60 days of the delivery date.

  • Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

  • Items that are damaged, stained, or altered in any way will not be eligible for return.

  • Final sale items, clearance items, and customized products cannot be returned.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@srietti.com with your order number and reason for return.

  2. Receive Return Authorization: Our team will review your request and provide return instructions, including the return address.

  3. Ship the Item: Securely package the item and send it back using a trackable shipping service. Customers are responsible for return shipping costs.

  4. Processing & Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days to the original payment method.

3. Exchanges

  • We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

4. Refund Details

  • Refunds will be issued to the original payment method used at checkout.

  • Shipping fees and any applicable taxes are non-refundable.

  • If your return is rejected due to not meeting our policy guidelines, the item will be sent back to you.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank or payment provider. If the issue persists, contact us at info@srietti.com for assistance.

For any further questions, feel free to reach out to our support team. Thank you for shopping with Srietti!